Support Categories

Warranty Information

WARRANTIES FOR NORTH AMERICA AND WORLDWIDE

Trango Systems provides equipment warranties for all products manufactured and delivered to our customers world-wide. Trango also offers an optional program for enhanced and extendable warranty coverage for all Trango Systems branded products. Warranties and Extended Warranties are an integral part of Trango Systems Support Services’ total solutions approach to deliver unsurpassed expertise and uncommon value to telecommunications customers.


STANDARD WARRANTY PROGRAM

Trango Systems provides customers with a multi-platform, global program of service and support for all equipment built and delivered by Trango Systems.


GLOBAL WARRANTY TERMS

Trango Systems provides one of the industry’s top product warranty programs. Our standard warranty covers all customers relative to any product defect they may encounter during the stated warranty period. Due to the international diversity of our business, we offer various warranty terms depending on products and region. Please check with your sales representative to understand better what warranty terms are available to you for all of the Trango Systems products sold in your region.


GLOBAL WARRANTY COVERAGE

In most cases our standard warranty starts from the shipment date. From that time until the standard warranty period ends, Trango Systems will replace or repair, at our option, any failed equipment that is returned to one of our identified repair locations. In addition to repair services, Trango Systems provides access during normal business hours to our Technical Support Centers and the resources available in those centers for remote technical support. For more information on our standard Warranty and our Support Policies please speak with your local Trango Systems sales representative. As a customer of Trango Systems you can find out more about our support policies at our Technical Support section of our Website.


EXTENDED WARRANTIES

For coverage of the equipment beyond the standard warranty period, we offer extended warranties of varying time frames. Contact your Trango sales representative for more information on our Extended Warranty and Support programs for all of the Trango Systems products sold in your region.

Trango Return Material Authorization (RMA) Process

  1. Contact our Technical Support Dept. via e-mail, telephone or by filling out and submitting the Technical Support Request Form. Provide product information and detailed description of problem.
  2. We will review and document the problem. If an RMA is necessary, we will E-mail an "RMA Pre-Authorization" form to the you which contains all pertinent information about the product, warranty coverage, and the description of the problem.
  3. Please review the pre-authorization form for accuracy, sign, and provide payment (credit card) details. Payment details are required for warranty RMAs as well as non-warranty RMAs. Customer must sign and fax the pre-authorization back to Trango Systems.
  4. Trango will E-mail your RMA number and shipping instructions.
  5. Returned products must be shipped in original packaging with the RMA number clearly written on the outside of the box. Only send the item which is suspected to be defective. For example, if the radio is bad, do not ship mounting hardware, PoE devices, power supplies, etc.
  6. The returned unit will be tested and repaired to conform with current standard factory criteria. All tested radios will be loaded with the most current version of firmware.
  7. You will be contacted if repair charges are required for units within the warranty period, or for non-warranty units requiring extensive repairs.

Shipping and Damage Claims

All shipping damage claims are the responsibility of the purchaser. Inspect each shipment upon delivery and IMMEDIATELY report all damage, to the carrier. There may be time limits and inspections may be required.